I have spent hours on hold, spoke to at least 25 people and feel like killing myself.

The sick irony is that I don’t actually want a landline. I have no need for it. I need a line so that I can access my broadband.

This is the worst customer experience I have ever had. But it’s okay because everyone I speak to tells me they are sorry and will resolve it as soon as possible.

PS. And BT Vision sucks as well!

The biggest problem with managers is the sales managers are the biggest ego c**ts around. They aren’t even good at selling but force us to sell anything we can and don’t care about customer satisfaction. You ring us in sales and ask for a manager, be a miracle if we get one for you, they don’t give a sh*t if it’s not a sale!!

Me and my friend work are butts off in sales and try to deal with everycall discretely, i hate transferring an unhappy person who has been either cutoff numerous times, passed around or lied to.

At the end of the day, as long as the sales numbers are high for each day the managers don’t care, they coach people who do stuff wrong. We just need to hit are targets sothe other service teams can deal with any messes they made!!!

ROFLMAO!!! I nearly fell off my chair laughing at your post. Really, it has to be the most amusing comment yet, by miles.

My response:
BT are crap. Yes, some of their call centre staff care and do try, but because the company as a whole is beyond incompetent, those decent members of staff really are wasting their time! BT don’t give a shit about their customers and prove this time and time again. Read my post. Read other people’s posts and even comments from BT and ex-BT staff. Google BT and look at the many, many other sites written by people just like me and the other people who find and comment on this blog. There are plenty of sites and blogs out there from people like me who despise BT for the misery they cause their customers.

Their charity work abroad is laudible, but shouldn’t they put their own house in order before they try to solve the world’s problems?!

Take it up with a manager? Have you ever tried doing that? “Sorry, there’s nobody here”. “Sorry, they’re all in a meeting”…etc. “I’ll sort it out for you (but can’t really be arsed)”…etc. etc. etc. Lots and lots of empty promises and pass the buck to some other department. Complaining is a waste of time and effort!

Don’t post rants on the Internet? Why not? That’s just the sort of arrogant attitude I’ve come to expect from the likes of BT staff. If you do work for them (as your name suggests), then you’re obviously in the right company. Well done for finding your perfect employer.

Sad? Yes, we’re sad. We are made that way by expecting a company like BT to provide us with a reliable service, staffed by people who talk to colleagues in other departments, don’t pass the buck, invest in staff training, invest in decent IT systems, send engineers on the days they are promised and the list goes on. I know, it’s far too much to ask of them and that is the saddest thing of all.

Don’t tell me BT deserve anything other than derision and contempt, because they simply don’t. How much proof do you need?!?!

All the best,
Jim

BT challenge africa – building schools
BT apprenticeships – getting the young into a career with education as well.
They take charity event calls like Red Nose day and Children in Need.

Seriously if you have a problem take it up with a manager if that advisor is no help. Don’t post your rants on the internet. Sad sad people.

ps they are always cutting us of, just makes me feel like cold transferring cust. but that’s not fair so I always make sure I get it sorted at first point.

@Duffy one of the BT employees(thru agency) i work with has 2 payments coming out monthly for bt services, one for 90something and another for 60something pound. Bt say this is right and hat she isn’t in credit, its just mad, if we can’t be treated right what chance have you guys got!!!!

NEVER GET BT BROADBAND !!!!!!!!!!!!!!!!!